Frequently Asked Questions
arbaji FAQ — Answers to All Your Questions
From opening an account to withdrawing via bKash, claiming bonuses, and safe gaming — find answers to all your questions about arbaji right here.
arbaji is one of Bangladesh's trusted online gaming platforms. New players and experienced users alike often have many questions. Below we have answered the most common questions across five categories: account registration, deposits and withdrawals, game and betting rules, bonuses and promotions, and security. If you cannot find an answer to your question, contact our 24/7 Bengali live chat directly.
Section 01
Account and Registration
To create an account on arbaji, you need an active mobile number and a valid National ID (NID) or passport. The registration process is fully available in English and takes just a few minutes. Please note that you must be at least 21 years old to open an account on arbaji.
No, only one arbaji account is allowed per user. Creating multiple accounts using the same mobile number, NID, or bank details is prohibited and may result in account suspension. This rule exists to ensure a safe and fair platform for everyone.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number. Once you enter the code, you can set a new password. If you have trouble, contact our 24/7 live chat.
KYC (Know Your Customer) verification is required to keep your transactions secure and your account protected. Submitting a photo of your National ID or passport is usually all it takes to complete verification. The process is completed quickly, and once verified, you can enjoy full withdrawal access.
First, check your internet connection and re-enter your mobile number and password. You can also try clearing your browser cache. If the problem continues, reset your password from the login page or get help through our 24/7 Bengali live chat.
Section 02
Deposits and Withdrawals
Deposits made via bKash, Nagad, Rocket, or Upay are generally added to your arbaji account instantly. Bank transfers may take a little longer. The minimum deposit amount is ৳200.
Withdrawals on arbaji are generally processed within 30 minutes to 3 hours. This timeframe applies to all methods including Nagad, bKash, and Rocket. The minimum withdrawal amount is ৳500.
arbaji does not charge any additional processing fees. However, your payment service provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their own charges. It is a good idea to check the fee details in your payment app before making a transaction.
Yes, Rocket is one of arbaji's approved payment methods. You can both deposit and withdraw using Rocket, alongside bKash, Nagad, Upay, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
Common reasons for a rejected withdrawal include incomplete KYC verification, unmet bonus wagering requirements, or incorrect account details. Check your profile and bonus balance. If the issue is not resolved, contact our 24/7 live chat — our team will assist you promptly.
For bank transfers, arbaji aims to process withdrawals within 30 minutes to 3 hours. However, depending on the bank's internal processes — whether Dutch-Bangla, BRAC, Islami, Sonali, or City Bank — it may take a little longer outside banking hours.
Section 03
Games and How to Play
You can bet on BPL, IPL, T20 World Cup, and all major cricket tournaments in the arbaji cricket betting section. Log in, go to the cricket section, choose your match, select a market, and enter your stake. Bets can be changed or cancelled up until the match starts.
Yes, the arbaji slots section is fully mobile-friendly. You can play directly in the browser on any Android or iOS smartphone — no separate app download is needed. Games from providers including PG Soft, Pragmatic Play, and JILI run just as smoothly on mobile.
RTP is the theoretical percentage of total wagers that a game returns as prizes over the long term. It is not a promise of guaranteed winnings — each round is independent and results are completely random (controlled by RNG). All games on arbaji operate according to fair play principles.
The arbaji Casino section offers live Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and many more games with real dealers. Games from top providers like Evolution Gaming and Ezugi are available here in HD video quality. Tables are open 24 hours a day in Bangladesh Standard Time (BST).
Aviator by Spribe is a crash game where a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes. The game is built on provably fair technology, so the result of each round can be verified. It is safe to play on arbaji.
If your connection drops, your session is saved on the game server in most cases. You can log back in and continue from where you left off. However, in some live casino games, that hand or round may be cancelled. Using a stable mobile data or Wi-Fi connection is recommended.
Section 04
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to ৳5,000. For example: if you deposit ৳1,000, you will receive an additional ৳1,000 bonus, bringing your total balance to ৳2,000. The bonus is added automatically after you open an arbaji account and make your first deposit.
A 15x wagering requirement means you need to wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 (1,000 × 15) in bets before withdrawing. You can meet this requirement by using the bonus funds on any eligible game.
You are automatically promoted to higher VIP levels by playing regularly on arbaji. There are five levels: Bronze, Silver, Gold, Platinum, and Diamond. The higher the level, the more weekly cashback you earn — up to 0.2% weekly cashback at Bronze and up to 0.8% at Diamond.
Bonus balance cannot be withdrawn directly. Once the wagering requirement (15x) is met, winnings earned from the bonus are converted to your real balance, and only then can they be withdrawn. For details on bonus validity and terms, please see the Terms and Conditions page.
Yes, arbaji runs special promotions from time to time during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day, and other occasions. Special cricket betting offers are also available during IPL or BPL tournaments. Ask our live chat for the latest promotions.
Section 05
Safety and Responsible Gaming
arbaji uses SSL encryption technology to keep all personal information secure. Your name, mobile number, and payment details are not shared with any third party without your consent. You can find more details on our privacy policy page.
arbaji is for users aged 21 and above only. Age is verified during account registration. Accounts belonging to underage users are closed immediately. We are committed to ensuring responsible gaming.
Yes, arbaji takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits if you wish. More information on this is available on our responsible gaming page.
Yes, if you feel your gaming is getting out of control, you can use the self-exclusion option. Contact our 24/7 live chat to request that your account be closed for a specific period or permanently. We fully respect this request.
Yes, arbaji's live chat support is available 7 days a week, 24 hours a day — you can get help at any time, day or night. You can also email us at [email protected]. All communication can be done in Bengali.
Report any suspicious activity or unauthorized access to your account immediately via our 24/7 live chat or by emailing [email protected]. Your account will be secured after a prompt investigation. To learn more about SSL encryption and security measures, see our Privacy Policy.
Need more help?
Still have questions? Contact support
Our Bengali live chat support team is available 24/7 for you. Feel free to reach out for any questions, issues, or suggestions.
Email: [email protected]