arbaji's Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how we collect, use, and store your information.
arbaji ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy document describes what information we collect when you use the arbaji website (https://arbaji.cam), why we collect it, and how that information is used.
Please read this policy carefully. By registering an account on the arbaji platform or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
Information We Collect
arbaji collects your information in several ways. Below, this information is divided into three main categories.
1.1 Information You Provide Directly
When you open an account on the arbaji platform or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Identity verification documents (National ID card / Passport)
- Contact address
1.2 Automatically Collected Information
When you browse the arbaji website or use our services, our system automatically collects certain technical information:
- IP address and device information
- Browser type and version
- Page visit details, time, and session duration
- Information collected from cookies and similar tracking technologies
- Login and logout time and date
1.3 Transaction and Gaming Information
The following information is recorded in our system during your use of the account:
- Deposit and withdrawal amounts and history
- Bonus claims and usage details
- Game play history and statistics
- Customer support communication records
Purpose of Using Information
Service Delivery and Operations
arbaji primarily uses your collected information to provide the platform's core services. This includes:
- Creating and managing accounts
- Processing deposits and withdrawals (minimum deposit ৳200, withdrawal ৳500)
- Managing bonuses and promotions
- Providing VIP program and cashback benefits
- Ensuring 24/7 customer support
Security and Compliance
We use information to ensure the security and legal compliance of our platform. Specifically:
- Identity verification and age confirmation (21+)
- Preventing fraud and misuse
- Ensuring responsible gaming
- Complying with anti-money laundering regulations
- Detecting and preventing security breaches
Communication and Improvement
Subject to your consent, arbaji may also use information for the following purposes: sending important account-related notifications, informing you about new promotions and bonus offers, analyzing data to improve the quality of platform services, and assisting in resolving technical issues.
Information Sharing and Disclosure
arbaji never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:
3.1 Service Provider Partners
To operate the platform, we use certain trusted third-party services, such as payment processors (bKash, Nagad, Rocket, Upay). These partners may access information only to provide specific services and are obligated to comply with our privacy standards.
3.2 Legal Obligations
If it is necessary to provide information in response to a court order, legal process, or a valid request from a regulatory authority, arbaji may be required to disclose that information in compliance with the law.
3.3 Security and Fraud Prevention
If we believe that any activity is related to fraud, deception, or any other illegal act, the necessary information may be disclosed to assist the appropriate authorities.
3.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.
Data Protection Measures
arbaji has implemented industry-standard technical and organizational measures to keep your information secure.
Technical Protection
- All data transfers secured with SSL / TLS encryption
- Passwords stored with strong hashing algorithms
- Firewall and intrusion detection systems active
- Two-factor authentication (2FA) available
- Regular security audits conducted
Organizational Protection
- Only authorized staff can access limited information
- Privacy training is mandatory for all staff
- Detailed logs of information access are maintained
- Security incident rapid response policy in effect
- Data retention limited to the minimum necessary period
Cookies and Tracking Technologies
The arbaji website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the platform's core functions, such as maintaining login sessions and ensuring security.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect statistics to understand website usage (without identifying individuals).
- Security Cookies: Used to detect fraud and protect accounts.
5.2 Cookie Controls
You can control or decline cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some platform functions from working properly.
Your Rights
As a user of the arbaji platform, you have the following rights over your own information:
Right to Access
You have the right to know what information we have collected about you and how it is being used.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted.
Data Portability
We can provide your information in a structured, commonly used format.
Right to Object
You may object at any time to your information being used for marketing purposes.
Data Retention Period
arbaji retains your information only for as long as necessary. The retention periods for different types of information are listed below:
- Account Information: For as long as the account is active, and for a specified period after account closure as required by law.
- Financial Transaction Information: For the period required by legal and regulatory requirements.
- Customer Support Communications: For the relevant period for dispute resolution purposes.
- Website Usage Logs: For a limited period for security and analytics purposes.
- Identity Verification Documents: For the period required under applicable law.
After the retention period ends, information is securely deleted or anonymized.
Protection of Minors' Information
arbaji strictly prohibits use of its platform by anyone under the age of 21 (21+). We do not intentionally collect personal information from minors.
If we learn that a minor has created an account or provided information on our platform, we will immediately close that account and delete the related information.
If you believe a minor has provided information on our platform, please contact us at [email protected].
Policy Changes & Updates
arbaji reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a notification to your registered email
- Recording the date and details of the change in the document
Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. You are therefore encouraged to review this policy regularly.
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our privacy team is ready to assist with any request you may have.
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali)
We are committed to responding to all your privacy-related requests within 30 days. For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.
Your Information Is Secure
All your information is kept secure with SSL encryption and advanced security technology.